Chris Lazarus is the Assistant Director of Operations, Online and Bilingual Services at Response Crisis Center. Recently, she partnered with Michelle Kuchuk, M.S Best Practices in Clinical Technologies at the National Suicide Prevention Lifeline, and shared with us a few tips for maintaining a trusting tone with an individual in need of guidance and support on a digital chatline. As Chris and Michelle point out, there are many parts of human interaction that get 'lost-in-digital-translation', whether it be posture, facial expressions, or other nonverbal cues, operating the digital chatline is a delicate process that demands a gentle approach to expression and an even more dynamic approach to listening and understanding.

This blog post comes to you at a time when many of us try to slow down and appreciate the longer summer days. Many of us wish we could slow down time altogether and, we often hear the lament that as we grow older, time seems to pass more quickly. This is especially true during the summer season - which feels so fleeting.

While it is vacation time for many, we are busy gearing up for September – National Suicide Prevention Month.

After months of hard work, dedication and collaboration, we are delighted to officially announce the launch of Response Crisis Center’s rebrand. 

At Response Crisis Center, our vision was to create a strong trusted, identity; provide our community with a safe place to turn in crisis, and offer suicide prevention information and assistance when needed. To reinforce our mission to create an extensive online resource, we’ve made Response accessible on mobile, desktop, and tablet– providing an immediate connection to our counselors on hundreds of devices. Response Crisis Center now promotes a clear, coherent message of suicide counseling and awareness to a wider demographic, across a multitude of platforms.